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CBP Confirmation Email

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You do not get a confirmation email
  • When you submit a manifest with the Easy eAPIS app, you receive a confirmation number in the app. This comes from Customs Border Protection (donotreply@dhs.gov).

  • An email with a matching confirmation number will come to the email on record with CBP.

    One common problem is spam filters, make sure that your confirmation email did not get caught and flagged as spam.

    The other most common problem with not receiving emails from US Customs and border protection is that you have not confirmed your email address with their website when you signed up for your SenderID

    • If you have not confirmed your email with CBP or if your email is incorrect, you will not get any emails from them.
    • If you can not find their mesage from donotreply@dhs.gov in your inbox
      - log back in to the CBP eAPIS site and request a new confirmation email.
      OR
    • There may be a mistake with your email address.
      -Log in to the CBP eAPIS, go to “Manage Account”, then “Modify Primary Account Holder” and verify your email address is correct.

      Here is a link to the CBP eAPIS website

    • After confirming or fixing the email you may:
      • a) Re-submit your manifest in order to get a CBP confirmation
      • b) Contact Customs at the listed CBP airport to confirm there are not any additional instructions
    You have confirmed the CBP email but still do not have the confirmation

    Most likely the email is delayed or caught by your spam filter. Some email providers will filter and not show you spam it is blocking. Check with your provider for more information.

  • If you still do not find the confirmation you may:
    • a) Re-submit your manifest in order to get a CBP confirmation - its ok to resubmit as long as the last submitted is correct.
    • b) Contact Customs at the listed CBP airport to confirm there are not any additional instructions
    Additional help about US Customs Border Protection confirmations can be found using private.aircraft.support@dhs.gov

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